Review Highlights

Highlights and quotes from actual performance reviews. Comments were solicited then anonymously summarized by the reviewing manager as part of annual performance evaluations.

Key Strengths

· Marc has always been upbeat and knowledgeable. He’s very quick to respond as well.

· Marc is very approachable and always willing to stop and help. I appreciate his positive, upbeat attitude even when he’s clearly super busy. Marc also understands the urgency and the need to address problems in a clear, concise, and timely fashion.

· Never once has her turned me away or declined to help me in a timely manner. Not only does he provide assistance quickly, he frequently explains one’s computer problems in layman’s terms.

Client Satisfaction

· Exhibits ingenuity, works around the problems.

· I’m glad you have Marc Hopkins on your team. He worked with me at what could have been an extremely frustrating time, and smoothed the rough edges until most of the frustrations diminished.

· He is very service orientated and seems knowledgeable about most areas we ask questions in. He seems dedicated to his work and isn’t afraid to go the extra mile to get a job done. Appears from an outsider looking in that he takes on a lot of tasks and handles them well.

· Marc understands the need for the client to be satisfied and strives for that goal.

· Internally… Marc always responds the quickest of anyone on the MIS team. Additionally, he responds immediately to pages when he is out of the office, including weekends and evenings. He’s helped me out of several off-hour jams.

· Marc gives his full attention to whomever he his helping which I really appreciated. He helps me get back on track quickly and usually has left me with some good information to get me thru potential problems in the future. He also clearly displays a “team” attitude with his loyalty and its people. Marc never seems unavailable to help – he’s always there to pitch in and get the job done.

Accountability

· To be frank, Marc is a great negotiator. He always has an idea of what the best price is that he can get, and goes straight to the point in getting there.

· Marc is very accountable. He spends the company money like it’s his own.

· Through Marc’s innovative means of rerouting our interoffice communications, he has paved the way for the company to have lower operating costs.

· He is constantly challenging any ideas that arise, mostly on a cost effective end.